New initiative by Govt. Of India

Government of India has an online Grievance forum at http://www.pgportal.gov.in

The govt. wants people to use this tool to highlight the problems they faced while dealing with Government officials or departments like
1) Railways
2) Posts
3) Telecom (incl. Bharat Sanchar Nigam Limited (BSNL) & Mahanagar Telephone Nigam Limited (MTNL)
4) Urban Development(Delhi Development Authority (DDA), Land & Development Office (L&DO), Central Public Works Department (CPWD), etc)
5) Petroleum & Natural Gas
6) Civil Aviation(Air India, Airports Authority of India, etc)
7) Shipping, Road Transport & Highways
8) Tourism
9) Public Sector Banks
Allahabad BankAndhra BankBank of BarodaBank of IndiaBank of MaharashtraCanara BankCentral Bank of IndiaCorporation BankDena BankIndian BankIndian Overseas BankIndustrial Development Bank of India LtdNational Bank for Agriculture and Rural DevelopmentOriental Bank of CommercePunjab & Sind BankPunjab National BankSmall Industries Development Bank of IndiaState Bank of Bikaner & JaipurState Bank of HyderabadState Bank of IndiaState Bank of IndoreState Bank of MysoreState Bank of PatialaState Bank of TravancoreSyndicate BankUCO BankUnion Bank of IndiaUnited Bank of IndiaVijaya Bank
10) Public Sector Insurance Companies
GIC of IndiaLife Insurance Corporation of IndiaNational Insurance Company Ltd.The New India Assurance Company Ltd..The Oriental Insurance Company Ltd.United India Insurance Company Ltd.
11) National Saving Scheme of Ministry of Finance
12) Employees' Provident Fund Organization
13) Regional Passport Authorities
Regional Passport Office, AhemadabadRegional Passport Office, AmritsarRegional Passport Office, BangaloreRegional Passport Office, BareillyRegional Passport Office, BhopalRegional Passport Office, BhubaneswarRegional Passport Office, ChandigarhRegional Passport Office, ChennaiRegional Passport Office, CochinRegional Passport Office, CoimbatoreRegional Passport Office, DehradunRegional Passport Office, DelhiRegional Passport Office, GhaziabadRegional Passport Office, GoaRegional Passport Office, GuwahatiRegional Passport Office, HyderabadRegional Passport Office, JaipurRegional Passport Office, JalandharRegional Passport Office, JammuRegional Passport Office, KolkataRegional Passport Office, KozhikodeRegional Passport Office, LucknowRegional Passport Office, MaduraiRegional Passport Office, MalappuramRegional Passport Office, MumbaiRegional Passport Office, NagpurRegional Passport Office, PatnaRegional Passport Office, PuneRegional Passport Office,
RaipurRegional Passport Office, RanchiRegional Passport Office, ShimlaRegional Passport Office, SrinagarRegional Passport Office, SuratRegional Passport Office, ThaneRegional Passport Office, TrichyRegional Passport Office, TrivandrumRegional Passport Office, Visakhapatnam
14) Central Government Health Scheme
15) Central Board of Secondary Education
16) Kendriya Vidyalaya Sangathan
17) National Institute of Open Schooling
18) Navodaya Vidyalaya Samiti
19) Central Universities
20) ESI Hospitals and Dispensaries directly controlled by ESI Corporationunder Ministry of Labour
Many of us say that these things don't work in India .
Couple of months back, the Faridabad Municipal Corporation laid new roads in his area and the residents were very happy about it. But 2 weeks later, BSNL dug up the newly laid roads to install new cables which annoyed all the residents. A resident used the above listed grievance forum to highlight his concern. To his surprise, BSNL and Municipal Corporation of Faridabad were served a show cause notice and the guy received a copy of the notice in one week. Government has asked the MC and BSNL about the goof up as it's clear that both the government departments were not in sync at all.

So use this grievance forum and tell others who don't know about this facility.